Frequently Asked Questions (FAQ) 

We know that starting counselling or exploring mental health support can bring up lots of questions. Below, we’ve answered some of the most common questions to help you feel informed, comfortable, and confident about your journey with us.

1. What can I expect in my first counselling session?

Your first session is an opportunity for us to get to know one another. We’ll explore what brings you to counselling, your goals, and what you hope to gain from therapy. I’ll also explain how the process works, including confidentiality and boundaries, so you feel comfortable and informed. It’s a relaxed, supportive space—there’s no pressure to share everything at once.

2. How long are counselling sessions and how often should I attend?

Each session is typically 50 minutes. Frequency depends on your needs and preferences—some clients prefer weekly sessions, while others meet biweekly or monthly. During your first session, you can discuss a schedule that feels manageable and supports your progress.

3. Do you offer virtual counselling or in-person sessions?

Yes, we offer both options. Virtual counselling is available through a secure, PHIPA-compliant video platform, making therapy accessible from the comfort of your home. In-person sessions are available by appointment at our Brampton office location.

4. What issues or concerns can you help with?

Nuview Wellness provides support for a variety of concerns, including anxiety, depression, life transitions, relationship challenges, anger management, addiction recovery, co-parenting, and self-esteem. Each session is tailored to your unique situation, values, and goals.

5. Is everything I share kept confidential?

Absolutely. Confidentiality is an essential part of therapy. What you share stays between us, except in situations where there’s a legal or ethical obligation to disclose (for example, if there’s risk of harm to yourself or others, or in cases of child abuse). These limits will be discussed in detail during your intake session.

6. How do I pay for my sessions?

Payment can be made by credit care, debit, e-transfer to nuviewpayment@gmail.com before each session. A receipt will be provided for your records, which can be submitted for insurance reimbursement if applicable. Please check with your insurance provider to confirm your coverage for Counselling.

7. What happens if I need to cancel or reschedule an appointment?

We understand life happens, and sometimes you may need to reschedule. We ask that you provide a 24 hours’ notice for cancellations to avoid a late cancellation fee. This allows us to offer the time slot to another client who may be waiting for an appointment. Our late Fees is 75.00 that will added your next invoice